Yesterday I spent a large part of the day talking to a variety of customer support people at Go Daddy.
Last year we thought we would add domain hosting to our business. We became resellers through Go Daddy and the Wild West program. We did some promotion, but the only customers we had were ourselves.
It was due for renewal in a few days so I called Go Daddy to arrange transferring the 6 domains we had there. one of them being Abundance Highway.
We set up the transfer, paid the money and waited for the emails to come. Emails came for the 2 Des has registered, but I waited, and waited.
I called Go Daddy again, was assured the emails had been sent. I asked had they been sent to the correct address, yes I was told. Check with the hosting service I was told.
I then used the online customer support service at Hostgator and found mail was coming through to the address that I had used.
There was another small glitch-
I had taken the FREE privacy option when I had registered Abundance Highway and now I need to make this public. The account number didn’t work, so I then had to call domains by proxy, who insisted on my sending a fax to initiate any changes. This could take 24 hours. At this point I saw the possibility of this blog floating somewhere in cyberspace.
I then filled in the necessary forms and found I could scan and email them so this should make it faster.
Several hours later I received an email giving me instructions on changing my password and with my ID. Great I thought, I followed step by step, expecting to now initiate the transfers. Wrong, I was then totally locked out of my account.
Another call to go Daddy and after 20 minutes of getting nowhere, I asked to speak to a supervisor. At this point I was wondering whether I would ever get these domains transferred. If I seemed a little paranoid I was. Early this year we had tried 3 times to transfer 3 domains from another hosting service and to this day they have expired and are still sitting with the old host. The reason- the email address was no longer in use.
Well after a short wait I spoke with Don, who I will now be a fan of forever. I put Des on as I was frantic at this point and not rational. Des asked the magic question: ” What would you do if you were me?’
Don said he would do the same thing as we were doing,and ask to send a test message to another email address.
Now here is where I get to fell really stupid- we asked Don to check that the spelling of the email address that I had used was correct- Des spelt it out letter by letter- voila here was the problem, and why I was being told there was no such DNS and the fault was with Hostgator.
When I had set up my customer account I had mistyped a letter. I kept being told that the emails for transferring the domain could only be sent to the address that had been used when registering the domain. Another lesson here for me is that in future I will only ever use one address for all of our administrative stuff.
After we had established the error, Don performed miracles and did what I had been told all day could not be done.
The emails flew back and forward, Don walked me through removing the privacy and within an hour all the domains were in our Go Daddy Account.
While all this was going on I got to know more about Don, who lives in Phoenix, Arizona, a place I have wanted to go to, but have only flown over. I discovered he was studying business, wanted to come to Australia and plays World of Warcraft with many Australians.
Persistence does pay off!
Thank you Don and Go Daddy 
Great customer service keeps a happy user.